Shipping charges are calculated based on the delivery method you choose. Charges are based on the rate we are charged by your chosen carrier. We do not add a handling charge. If you have a change of mind or order the wrong item, you will need to return it to us within 7 days of delivery for an exchange or refund.
All returns are processed in accordance with “Australian Consumer Law”. For more detail, please read our Terms of Service
Orders received before 8am (Melbourne time) will be shipped same business day. All orders received after this time will be shipped next business day.
Standard shipping times: 3 - 5 business days metropolitan - (additional time for regional locations)
Express Shipping Time - (1 business day for Metropolitan, 1-3 business days for all other locations)
These are shipping times defined by Australia Post, once your order has been dispatched, we no longer have any control over the shipment and all inquiries should be made through Australia Post before contacting us.
Most orders are dispatched from our Melbourne Warehouse location, however on rare occasions your order may be dispatched directly from the manufacturer or one of our business partners.
It is always best to have your parcel delivered to an address where you are sure that someone will be available to receive it during business hours. A business address is often good for this reason, but if you are having your parcel sent to work, remember to include your company’s name (and the department or level where you work).
We ship world wide via Australia Post or DHL. Please note that you may be required to pay any taxes and duties imposed by your country of destination to clear this item through your "Customs" process.